NARRATO

Privacy

Narrato is built around local Mac workflows. This policy explains what the website and beta app collect, what they deliberately avoid, and what users can control.

App contentStays local

Narrato does not upload clipboard text, transcripts, prompts, or audio for telemetry.

Beta diagnosticsContent-free

Events are metadata about feature use, size buckets, timings, model choices, settings, and outcomes.

ControlsIn Settings

Telemetry and crash reporting are separate switches and can be turned off.

Last updated: July 20, 2026

This Privacy Policy explains what information Narrato (ABN 72 534 144 982) ("Narrato", "we", "us") handles across the Narrato website (narrato.tech), the Narrato macOS app, license purchase and activation, app updates, feedback reports, and support — and what we deliberately avoid collecting.

Narrato is a local-first macOS product operated as a registered Australian business. Dictation and read-aloud run on your Mac. We handle personal information in line with the Australian Privacy Principles and apply the same baseline to users everywhere.

The short version

  • Your audio, transcripts, dictated text, clipboard text, and text you narrate are processed on your Mac and are never sent to us.
  • Narrato has no user accounts, and we do not operate a customer database.
  • Payments are handled entirely by Polar as merchant of record. We never see or store card details.
  • App diagnostics are content-free. First-run setup shows both sharing switches (they start on), and you can turn either off there or in Settings at any time.

What Narrato never collects

Narrato telemetry and crash reporting never include raw clipboard text, selected text, transcripts, dictated or typed text, prompts, text sent to speech synthesis, audio recordings, filenames, local file paths, URLs, window titles, app titles, screenshots, document contents, or API keys.

Feedback reports and support emails are different because you choose what to write or attach. Do not include private material in a feedback message, attachment, or email unless you want it sent to Narrato support.

Website

The website collects:

  • Analytics. The site uses Google Analytics 4 to understand aggregate page traffic and, if you choose, a small number of product-interest actions (download clicks, checkout clicks, support form submissions, and support email clicks). We use Google Consent Mode with analytics storage denied by default: Google receives cookieless measurement pings for page traffic, but the site does not create or read a persistent Google Analytics identifier. You can choose to enable cookie-based analytics through the website banner and change that choice later through the "Analytics preferences" link in the footer. Cookie-based analytics lets Google Analytics recognise visits and sessions on this site; it remains off unless you accept it. Advertising storage, advertising user data, and advertising personalisation remain disabled. We do not send names, email addresses, message contents, or other details you enter to analytics.
  • Support form. If you use the support form, the name, email address, topic, and message you enter are delivered to our support inbox by Web3Forms, a form-forwarding service. The form sends only what you type into it.
  • Server logs. Standard hosting and content-delivery logs (such as IP address, requested page, and browser type) are generated by the platforms that host the website and the download server (downloads.narrato.tech), as is normal for any website.
  • Browser storage. The site uses local storage to remember your analytics choice and session storage to remember small interface states (for example, that you dismissed a banner). This storage is not used for tracking.

The website does not create user accounts and has no login.

Purchases and licensing

License purchases are handled by Polar as merchant of record. Payment details are entered on Polar's checkout pages and are never collected by this site or the app.

To deliver your license and handle support and refunds, Polar makes order records available to us, which can include your name, email address, country, order details, and license key status. We use these records only to deliver licenses, respond to support requests, process refunds, and keep required business records.

When you activate Narrato, the app sends your license key and your Mac's device name to Polar, which returns an activation ID for that Mac. Later license checks send the license key and that activation ID. Your Mac's device name may include your personal name (for example, "Alex's MacBook Pro"); you can rename your Mac in macOS System Settings before activating if you prefer.

Trial state and license state are stored locally on your Mac. We keep no separate license or customer database.

App diagnostics (your choice)

First-run setup shows a usage-diagnostics switch, on by default, so you can turn sharing off before setup finishes — and you can change it at any time in Settings. We send these diagnostics on the basis of our legitimate interest in keeping Narrato reliable and improving it: they are content-free, tied only to an anonymous install ID, and turning the switch off stops them.

If enabled, diagnostics are sent to PostHog (hosted in the European Union) and can include: an anonymous install ID, a per-launch session ID, app version, build number, release channel, macOS version, hardware profile, memory bucket, the tool or mode used, model and voice IDs, playback speed, input and output size buckets (ranges, not content), timing buckets, settings states, result codes, sanitized error codes, update lifecycle events, and feedback submission outcomes.

Diagnostics are used to understand reliability, feature usage, setup success, and performance. They never include the text or audio you work with.

Crash reports (your choice)

The same first-run setup shows a crash-reports switch, also on by default, and the choice can be changed in Settings at any time. Crash reports are likewise sent on the basis of our legitimate interest in keeping Narrato stable and secure.

If enabled, crash reports are sent to Sentry and can include technical crash details, stack traces, app version, build number, release channel, macOS version, hardware details, and the anonymous install ID. We configure Sentry to disable its default collection of personally identifying information.

Feedback reports

The app includes "Report Bug or Request Feature". Reports are sent through Sentry as user feedback and can include:

  • the message you type
  • an optional contact email
  • optional attachments you choose
  • an optional content-free diagnostic summary
  • optional recent redacted app logs, only if you tick the log box (off by default)

If logs are included, only redacted app and recording logs are attached. Speech-to-text, text-to-speech, and model input/output logs are excluded because they may contain content previews. Attachment filenames are replaced with generic names before upload.

App updates

Narrato uses Sparkle to check an update feed hosted under www.narrato.tech and downloads updates from downloads.narrato.tech. Update checks show when an update is available; the app does not silently install updates. Sparkle's separate system-profile reporting is disabled — update checks send no user identifier or hardware details to us.

Voice and speech models

Narrato downloads speech models from public Hugging Face repositories during setup. No account or key is used. Like any download, Hugging Face's servers see standard request data such as your IP address. Downloaded models are cached locally on your Mac.

Support email

If you email support, your email address and message are used to respond to your request, troubleshoot issues, and improve Narrato. Support currently runs through josh@wilsonbros.dev.

Third-party services

We rely on these providers, which process data under their own policies:

  • Polar — checkout, payments, tax handling, and license management (merchant of record)
  • Google Analytics 4 — website analytics
  • Web3Forms — website support-form delivery
  • PostHog (EU region) — optional app diagnostics
  • Sentry — optional crash reports and app feedback reports
  • Hugging Face — speech model downloads
  • Website hosting and Cloudflare — website and download delivery, including the Sparkle update feed
  • your own email provider, when you contact support

International transfers

Narrato is operated from Australia. The providers above process data in other regions, including the European Union (PostHog) and the United States (for example Google, Sentry, Polar, Web3Forms). Where we have a choice, we prefer privacy-protective configurations, such as PostHog's EU hosting and Sentry's PII controls.

Retention

We keep data only as long as it is reasonably useful, and we target these windows:

  • Website analytics (GA4): up to 14 months
  • App diagnostics (PostHog): up to 12 months
  • Crash reports and feedback reports (Sentry): approximately 90 days
  • Support emails and order-related correspondence: as long as needed for support and business record-keeping
  • Order and payment records: retained by Polar under its own policies

Your choices and rights

  • Turn app diagnostics and crash reporting off in Narrato Settings at any time.
  • Choose not to send feedback reports, logs, attachments, or support emails.
  • Email us to request access to, correction of, or deletion of personal information we hold about you (for example, feedback reports or support threads). We will respond within a reasonable time and explain if something cannot be deleted (for example, records we must keep for refunds or tax).
  • If you are in the EEA, UK, or a region with similar laws: we process purchase and license data to perform our contract with you; app diagnostics and crash reports on the basis of our legitimate interest in keeping Narrato reliable and secure, in the limited, content-free forms described above — you can object at any time by turning them off in Settings; website analytics only with your consent, given and withdrawn through the cookie banner; and support data to respond to your requests. You may also have rights to portability, restriction, objection, and to complain to your local supervisory authority.
  • We do not sell or share personal information for advertising.

If you are unsatisfied with our response to a privacy request, you can also contact the Office of the Australian Information Commissioner (OAIC).

Children

Narrato is not intended for users under 16, and we do not knowingly collect personal information from anyone under 16.

Changes to this policy

We may update this policy as the product evolves. The "Last updated" date at the top reflects the current version, and material changes will be noted on this page.

Contact

Privacy questions about Narrato: josh@wilsonbros.dev.